Frequently Asked Questions
Any items ordered from us can be collected in either Newlands or Milnerton depending on what would best suit the customer.
Please note that where you are wanting to collect must be stipulated in the comments of the order and we will confirm collection times with you.
For orders over R2500.00 we will deliver free of charge within 30Km of Cape Town. For orders below R2500.00 we charge R125.00 for orders within 30Km of Cape Town.
For any other orders falling outside of these parameters, please call us for a quote.
We accept YOCO, SNAPSCAN and EFT payments for online orders. If our customer is collecting the items, we will also accept COD for these orders.
For any orders placed online, we require at least 48 hours before the items will be ready for delivery or collection.
Each order is made specifically for each client and this is the shortest possible time we can give for your orders.
Once your order is placed online we will start with its preparation. This will normally take around 48 hours to be ready for collection or delivery.
If any information is required from the client, we will contact them and discuss further details or queries with them.
All order are done via order numbers and once completed will be invoiced accordingly.
DivineXpressions is not a VAT registered company and as such cannot supply VAT invoices.
If however a VAT invoice is required, then we can have the items invoiced out of our sister company Bluesky Distribution, the VAT will then be added to the price that is on the order from DivineXpressions.
We understand the importance of security and the protection of your data when shopping online. Our Online Shop takes several measures to ensure a secure and safe shopping experience:
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Secure Payment Processing: We utilize secure payment gateways that employ industry-standard encryption protocols to protect your financial information during the payment process. This ensures that your credit card or other payment details are encrypted and transmitted securely.
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Data Encryption: We implement advanced encryption technology to protect your personal data, including your name, contact information, and any other details provided during the ordering process. This encryption helps prevent unauthorized access or interception of your data.
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Privacy Policy: We have a comprehensive privacy policy in place that outlines how we collect, use, and protect your personal information. We are committed to maintaining the confidentiality of your data and only using it in accordance with applicable laws and regulations.
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Secure Website: Our Online Shop employs industry-standard security measures to safeguard against unauthorized access, data breaches, and other security risks. We regularly update our systems and software to ensure a secure environment for your online shopping.
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Secure Account Protection: If you create an account on our Online Shop, we implement password protection and recommend using strong, unique passwords. It is important to keep your login credentials confidential and avoid sharing them with others.
While we strive to maintain the highest level of security, it is essential to note that no method of online transmission or electronic storage is 100% foolproof. Despite our efforts, there is always a small inherent risk associated with transmitting information over the internet. However, we take all reasonable precautions to protect your data and regularly review and enhance our security measures.
If you have any specific concerns or questions regarding the security of your data or any aspect of our Online Shop, please feel free to contact our customer service team. We are here to assist you and address any inquiries you may have.
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